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SPLITSKA PLOVIDBA D.D.,
a respected Croatian shipowner with a modern fleet of Handymax and Supramax bulk carriers operating in the competitive global tramp market.
Inconsistent and ambiguous data from manual noon reports was frequently leading to time-consuming and costly speed and consumption disputes with charterers. The company lacked a simple way to provide clear, objective evidence of their vessel's performance, especially during periods of bad weather.
They implemented PRIME Marine's Voyage Module as their single source of truth for all performance-related data, transforming their reporting into a tool for proactive transparency.
95% Reduction
in the number of post-voyage speed and consumption claims.
100% Data Transparency
with charterers through professional, automated end-of-voyage reports.
24-Hour Faster
resolution for any performance queries, preventing them from escalating into formal disputes.
Strengthened their reputation
as a transparent and reliable "owner of choice" for top-tier charterers.
For a shipowner like SPLITSKA PLOVIDBA, charter party compliance is the key to profitability. However, their traditional reporting process was creating commercial risk.
"The noon report is the most important document in the commercial operation of a vessel, and ours was a complex Excel sheet emailed from the ship," says Ms. Ana Kovačić, Commercial Director at SPLITSKA PLOVIDBA. "Every dispute started with ambiguity. A charterer would claim the vessel underperformed, and we would point to the Master's comments about 'heavy seas.' It became a subjective argument, a battle of opinions, which is a very expensive and damaging battle to fight. We were losing money and goodwill on claims that we knew were unjust."
This manual process created several critical issues:
“In the charter party world, data is your only defense. If your data is weak, your position is weak. We needed a system that could act as a digital, impartial witness on every voyage, for every vessel.”
- Ms. Ana Kovačić,
Commercial Director,
SPLITSKA PLOVIDBA D.D.
SPLITSKA PLOVIDBA implemented the PRIME Marine Voyage Module to replace their manual spreadsheets with a structured, data-driven reporting system.
“The end-of-voyage report has become our most powerful commercial tool,” Ms. Kovačić explains. “We now proactively send it to our charterers. It shows them, with clear data and charts, exactly how the vessel performed, including a detailed log of all hours sailed in adverse weather. It pre-empts the argument before it can even begin. ”
By adopting a policy of radical transparency powered by the Voyage Module, SPLITSKA PLOVIDBA transformed their commercial operations.
1.A Near-Total Elimination of Claims
The clarity and objectivity of the data left no room for subjective debate. This proactive, transparent approach led to a 95% reduction in post-voyage speed and consumption claims, saving the company hundreds of thousands of dollars in potential losses and legal fees.
2. Rapid Dispute Resolution
On the rare occasion a charterer did have a query, the commercial team could now respond in minutes, not days. They could instantly pull the complete, verified voyage data and provide objective evidence, leading to 24- hour faster resolution of any performance-related questions.
3. Enhanced Commercial Reputation
Top-tier charterers value transparency and professionalism. By providing clean, reliable performance data, SPLITSKA PLOVIDBA became known as a highly trustworthy and straightforward partner. This strengthened their existing relationships and made them a more attractive "owner of choice" for new business.
“PRIME Marine transformed our voyage data from a source of conflict into a source of trust. We no longer argue with our charterers; we collaborate with them based on a shared, undisputed set of facts. The system has paid for itself many times over by protecting our revenue and strengthening our reputation in the market.”
- Ms. Ana Kovačić,
Commercial Director,
SPLITSKA PLOVIDBA D.D.
